Shipping policy

Shipping Policy

Last Updated: August 2, 2026

At Alvessa Books, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver your purchases from alvessabooks.com.

If you have any questions about your order, please contact us:

Email: info@alvessabooks.com

Order Processing Time

All orders are processed within:

1–3 business days

after your order has been successfully placed and payment has been confirmed.

Orders are not processed or shipped on weekends or public holidays.

During high-demand periods, product launches, or holiday seasons, processing times may take slightly longer. We appreciate your patience during these times.

Shipping Times

Once your order has been processed and shipped, estimated delivery times are:

All Orders:
📦 Estimated delivery: 6 – 18 business days

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, weather conditions, or other circumstances outside our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to update after shipment.

If you do not receive your tracking email, please check your spam or promotions folder before contacting us.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review:

Full name
Shipping address
Apartment/unit numbers
Postal/ZIP code
Contact information

If an order is shipped to an incorrect address due to customer-provided information, Alvessa Books is not responsible for delays, lost packages, or additional shipping costs required to resend the order.

Lost, Delayed, or Damaged Packages

While we work with reliable shipping partners, delays can occasionally occur.

Alvessa Books is not responsible for delays caused by:

Shipping carriers
Weather events
Customs delays
Incorrect addresses
Circumstances outside our reasonable control

If your package appears to be lost or significantly delayed, please contact us at:

info@alvessabooks.com

and we will assist you in locating your order.

If your order arrives damaged, please contact us within 7 days of delivery with:

Your order number
Photos of the damaged package and product

We will review the issue and work toward a resolution.

Optional Package Protection

At checkout, customers may choose to purchase Package Protection for an additional fee. Package Protection is optional and is not required to complete a purchase.

Coverage

When selected and paid for, Package Protection may provide coverage for eligible orders that are:

Lost while in transit;
Damaged while in transit; or
Stolen after being marked as delivered, where theft coverage is expressly included by the protection provider.

Coverage begins when the order is accepted by the shipping carrier and ends when the applicable protection period expires.

Filing a Claim

Customers must submit claims through info@alvessabooks.com within the following periods:

Damaged order: within 10 days after delivery;
Package marked delivered but not received: within 10 days after the delivery scan;
Package lost in transit: after 14 days without delivery or qualifying tracking movement, but no later than 10 days after shipment.

Customers may be required to provide the order number, tracking information, photographs of the damaged item and packaging, proof of delivery location, a police report, identification, or other reasonable supporting documentation.

Customers must retain all damaged merchandise and original packaging until the claim has been resolved.

Claim Resolution

Approved claims may be resolved through a replacement, refund, or store credit, depending on product availability and the applicable protection terms.

Unless otherwise required by law or stated in the provider’s terms, compensation will not exceed the amount paid for the affected merchandise. Original shipping charges, customs duties, taxes, and the Package Protection fee are not included in claim compensation.

Submitting a claim does not guarantee approval. Claims are reviewed for eligibility, supporting evidence, suspected fraud, and compliance with the applicable terms.

Exclusions

Package Protection does not generally cover:

Delivery delays without loss or damage;
Orders sent to an incorrect or incomplete address supplied by the customer;
Packages refused, abandoned, or left unclaimed by the customer;
Damage caused after delivery;
Normal wear, manufacturing defects, or dissatisfaction with the product;
Customs delays, confiscation, import restrictions, or unpaid duties;
Items excluded or prohibited under the provider’s terms;
Fraudulent, misleading, duplicate, or unsupported claims; or
Losses arising from customer instructions to leave a package in an unsecured location, where excluded by the provider.

All exclusions and coverage limitations imposed by Alvessa Books also apply.

Orders Without Package Protection

Customers who decline Package Protection may still contact us regarding a lost, damaged, or missing shipment. We will provide reasonable assistance with carrier investigations and any rights or remedies available under applicable law.

Declining Package Protection does not waive any statutory consumer rights or any responsibility that cannot legally be excluded.

Cancellation and Refunds

The Package Protection fee may be canceled and refunded only if the request is received before the order has been shipped or before coverage has begun. Once the order has shipped or coverage has started, the fee is non-refundable unless otherwise required by law or stated in the provider’s terms.

Package Protection cannot be added after an order has been shipped.

No Duplicate Recovery

Customers may not receive compensation more than once for the same loss. Any payment, replacement, refund, carrier reimbursement, chargeback, or other compensation already received may be deducted from or make the claim ineligible for additional compensation.

Customs, Duties & International Orders

For international orders, customers may be responsible for any customs fees, import duties, taxes, or other charges imposed by their country.

These charges are determined by local authorities and are not controlled by Alvessa Books.

Order Changes & Cancellations

If you need to update your shipping information or cancel an order, please contact us as soon as possible at: