Return & Refund Policy

At Alvessa Books, we want you to feel confident with your purchase. That’s why we offer a 30-day money-back guarantee on eligible orders.

30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be returned in good condition.

For books and similar products, this means the item should not be heavily used, damaged, stained, torn, written in, or returned with excessive wear.

Return Eligibility

To qualify for a return, your item must:

• Be returned within 30 days of delivery
• Be in good, resellable condition
• Include any original packaging, if applicable
• Not be damaged due to misuse, neglect, or improper handling

We reserve the right to refuse a return if the item is returned in poor condition or does not meet our return requirements.

Return Shipping

Customers are responsible for all return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Restocking Fee

Returned items may be subject to a restocking fee between 10% and 25% of the item price.

The exact fee may depend on the condition of the returned item, handling costs, supplier fees, and whether the item can be resold. This fee will be deducted from your refund.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method, minus any applicable restocking fee and return shipping costs.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with your order number and clear photos of the issue.

If approved, we will offer a replacement, refund, or another suitable solution.

How to Start a Return

To request a return, contact us at:

info@alvessabooks.com

Please include:

• Your order number
• The email used at checkout
• The reason for your return
• Photos of the item, if applicable

Returns sent without contacting us first may not be accepted.

Order Cancellations

Orders can only be cancelled before they have been processed or shipped. Once an order has been shipped, it must go through our standard return process.

Final Notes

By placing an order with Alvessa Books, you agree to this Return & Refund Policy.